Vegas Live Slots

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Step 1

User Number*
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E-mail Address*
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Platform *
Select the type of platform you use

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Android
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Step 2

Issue Type *
Select the type of issue

The game won't load on my computer.
Game might not be loaded due to temporary error on Facebook API server, like when there's a sudden increase in number of people accessing to it. Please wait a little for such errors to get back to fine condition and check if you have most up-to-date Internet browser (Click to download latest version for Windows: Internet Explorer, Firefox, Google Chrome. For Mac OS: Safari, Firefox, Google Chrome). If problem still occurs after a long while, contact us at support@vegasliveslots.com and we'll troubleshoot. Click and refer to this blog for more help, or visit Facebook Help Center.
If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.

The game freezes while playing.
Update your browser to the latest version (Click to download for Windows: Internet Explorer, Firefox, Google Chrome. For Mac OS: Safari, Firefox, Google Chrome) or try playing on different browser. Please make sure to erase your cache. The page will automatically download the most recently patched version.
If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.

How do I clear my web browser's cache and cookies??
Please click on one of the following links to learn how to clear your web browser cache or cookies.

1. Google Chrome cache or cookies

2. Microsoft Internet Explorer cache or cookies

3. Firefox cache / cookies

4. Safari cache / cookies

Can't login with Facebook as there is no Continue button.
It is possible that the Continue button is located closer to the bottom of the page,

so try to scroll down a little bit to see the continue button

or you can also try to turn your phone vertically so that you can get a better view of the page.

[Moblie] When you log in to Facebook on the game login screen, the game crashes.
[Error description]
Android V1.1.23 version has a problem that app crashes when a user who does not have the Facebook app installed on OS 8.0 tries to login to Facebook.

[Resolution]
1. Facebook App Uninstall User will be solved by logging in again after installing Facebook App.

2. How can I fix it without installing the Facebook app?
A. Completely delete the APP that is currently experiencing the issue.
B. Enter the Google Play Store and install the game again.

https://play.google.com/store/apps/details?id=com.purplekiwii.vegaslive

C. If you install the latest version of V1.1.25 or higher, the problem is solved.

Why can't I open the app / app crashes on an android device?
Due to the issue with the update to the webview system app, Google Apps, including Gmail, Chrome, and its partner apps were unexpectedly forced to shut down on Android.

If the device has been affected by the issue, you can solve it in the following way.

You can solve this issue by updating the Android system webview and Google Chrome.

For affected devices, Google Play will automatically update the app, and you may receive updates manually from Google Play for faster resolution.

Some devices may not have web views preinstalled, in which case you only need to update chrome.
If you want to manually update your Android system webview and Google Chrome right now, you can do the following::
1. Launch the Play app.
2. Search the Android system WebView.
(https://play.google.com/store/apps/details?id=com.google.android.webview)
3. Select the "Update" option. If you do not see the "Update" option, you can skip this step.
4. Update Google Chrome in the same way.
(https://play.google.com/store/apps/details?id=com.android.chrome)
Caution: manually deleting webview updates is not recommended. This can lead to data loss for some apps.

In rare cases, manual updates of web views or chrome on Android 10 or Android 11 may not be completed. In this case, you can use the procedure below to resolve the problem.
1. Launch the "Settings" app on your device.
2. "Apps and Alerts" (or "Apps") > "Google Play Store" > "Storage and Cache" (or "Storage") > "Discard Data"
This procedure may disable some settings, such as the user's child protection function and automatic update settings. Please check these settings again after following this procedure.
3. Again, update the web view and chrome through the manual update procedure in the paragraph above.

Can't login with Facebook / Lost progress
Please try to login with Facebook once again: Vegas Live Slots -> settings -> account settings -> connect with Facebook.

If it doesn't work, please try to delete the app and reinstall it from Google Play again -> then try to login with Facebook again, it should work!

If you still have problems, please submit your inquiry through the Help Center.

How do I start playing or change slot machines?
In the casino lobby you can see the available slot game options on the wall. Click one of the game icons and you will move to that game's slot room. There are three or four different machines of same game which have different betting ranges and saved jackpot winnings. Bet bigger and you will get a bigger Jackpot win. You can pick any machine but depending on how many coins you have we recommend playing machines within your betting range. Click a machine to play. If you want to change games in your current slot room, click the buttons on either side of a slot room and you will move to next slot room with different games.

I was disconnected during a bonus game. Can I get my free spins back?
Yes you can. Even though network disconnection or screen freezing occurs while playing during your free spins bonus your data for free spins is recorded in our server to secure your bonus game. When you connect to our game again, you are automatically moved into exactly same machine in the same state as when you were playing before the problem occurred. You may restart play in the free spin bonus. Of course, there is no loss of your spins or bonus coins.

How do I turn off sound?
Click on the speaker icon found at top right side of the main menu. Clicking the button allows you to turn on or off every game sounds as you like.

How do I switch to full screen?
Ckick on the full screen mode icon at top right side of the main menu. Click the button then you may change your screen mode.

How do I take a screenshot and share on my Facebook wall?
Click on the camera icon found at top right side of the main menu. Click the button and you will be able to take screenshot which you can share on your Facebook wall or save as an image file into your computer.

How do I change my avatar?
Click your Profile button found at top right side of the main menu.

Check your Profile popup and current avatar you use, click "CHANGE" button next to your avatar image and you will be able to change your avatar.

How do I invite friends to the game?
Click on the two people icon found at top right side of the main menu.

Click the 'INVITE' tab to see your invitation available list. You can invite your friends who are not playing Vegas Live Slots yet.

My friends list and invite list are not showing any more.
This may be caused by problems with the Facebook server. Please try again in a bit. If it continues for a while, contact us at support@vegasliveslots.com

How do I send gifts to my friends?
Click on the INBOX button at top right side of the main menu.

An INBOX dialog will pop up when you have help messages or collectable gifts from your friends. Click 'SEND' tab to send gifts to your friends.

If your friends collect gifts you sent them, your friends will automatically send a gift you back. It could be a never-ending ping pong of gifts!

How do I ask my friends for free coins?
Click on the INBOX button at top right side of the main menu.

An INBOX dialog will pop up when you have help messages or collectable gifts from your friends. Click 'ASK' tab to send HELP message to your friends.

If your friends reply to these help messages you automatically get gifts from your friends.

How do I get free Coins in-game?
Every day you will have a chance to get free bonus coins from the daily wheel bonus, the hourly time bonus and the level up bonus. We also suggest that you to invite your friends to Vegas Live Slots if you want to receive more free coins in the form of friend gifts and invite bonuses. You can ask your friends for help and your friends will send you free coins. Of course there are always easy way to get coins, visit the Coin store and buy coin packages to keep you spinning.

How do I level up?
You will level up when you bet necessary amount of coins for next level. To see how many coins you have to go check the level gauge next to the number of your level in the upper right of the main menu.

Gifts I recieved are missing, what happened?
Gifts are stored for 24 hours. If the gift is more than 24 hours old it will be erased from your Inbox. You should visit your Inbox when you receive gift notifications and collect gifts when you can.

How I can get daily bonuses?
Once a day you will have a chance to spin the daily wheel bonus game: Golden Wheel Bonus. Depending on your consecutive game visits the daily wheel bonus may be changed to the Super Wheel Bonus game. This daily bonus awards you a large sum of coins once per day and gets bigger for each consecutive day you log in. Be sure to come back daily for the best rewards! We also offer a smaller collection every hour. This bonus is located in the upper left of the main menu with a visible count down timer.

How can I check my user ID?
Click your Profile button in the upper right of the main menu to open your profile pop-up page.

Your user number can be found under your name in this page.

Our club leader hasn’t been active for a long time. What can be done?
If the current leader has not accessed the game for over 90 days, it is possible to change the leader to an active co-leader upon request from club member/s.

The old leader must be kept as a co-leader for a 30-day maintenance period. If during this period, the original leader claims his rights back, he will be reinstated as a club leader.

- If there is more than one co-leader, one of the co-leaders will be chosen based on the recent activity and contribution to the club.

- If the club has no co-leaders or the co-leaders are not active, the new leader has to be decided in the club chatroom.

What are drinks for?
The drinks are for your perfect party mood, you can buy one with your game coins.

Some drinks do not have any perks, while others offer some boosts: with some drinks you get more coins from lobbies,

other drinks make it a bit easier to level up, etc. Just check the description of the drink to see if it offers any perks!

But leave the perks alone what you get is a nice casino atmosphere mood boost at ANY time of the day!

We now serve VIP exclusive Welcome Drinks to all VIP Lifetime players once a day for free! Cheers!

What is VIP membership and how I can get it?
The VIP Memberships are unique membership plans in Vegas Live Slots. By becoming a VIP member, you will be given special benefits exclusive to VIP Members.
Benefits of VIP Membership:
• Bigger Bonuses: Daily wheel bonus, hourly time bonus, purchase bonus, VIP lounge surprise gifts and more.
• More gift coins to your friends: When you give your friends gifts, they get extra.
• Access to exclusive slot machines: You can play slot machines with bigger Jackpot and have early access to new games.

• VIP Welcome Drinks: Enjoy exclusive Welcome drinks available to VIP Lifetime members only. Drinks offer some extra perks too! ;)

VIP TRIAL Membership can be purchased with diamonds, while VIP LIFETIME can be obtained after making purchases in the game. You will be credited a certain amount of VIP points for every purchase you make and once you acquire a certain number of VIP points, you with automatically become Bronze VIP player with full access to VIP features of the game.

What is difference between VIP TRIAL and LIFE TIME membership?
VIP Trial is not permanent membership. Trial length is either 3 days or 7 days long. VIP TRIAL memberships are a membership plan you so that can have a chance to experience VIP before you decide to sign up as a VIP LIFE TIME member. Trial membership begins immediately after you use your diamonds to purchase VIP TRIAL membership and lasts for the duration of the trial plan. If you want to extend your trial period by using more diamonds then your expiry date will be added to. We recommend getting a LIFE TIME membership rather than TRIAL membership for a better experience. Once you obtain a LIFE TIME membership you won’t need to worry about your VIP benefits ever ending.

Please, note that VIP TRIAL Membership can be purchased with diamonds, while VIP LIFETIME can be obtained after making purchases in the game. You will be credited a certain amount of VIP points for every purchase you make and once you acquire a certain number of VIP points, you with automatically become Bronze VIP player with full access to VIP features of the game.

How do I play VIP Slot machines?
You can play VIP slot machines only if you have VIP TRIAL or VIP LIFETIME membership. VIP TRIAL membership can be purchased with diamonds. Once you do, you can automatically go into VIP slot rooms. VIP LIFETIME can be obtained after making purchases in the game. You will be credited a certain amount of VIP points for every purchase you make and once you acquire a certain number of VIP points, you with automatically become Bronze VIP player with full access to VIP features of the game.

Step 4

The using device and OS version
Please type in the model name of your device and OS version

The current version of app
Click on 'menu' button at left bottom side of the game page to go to game setting and check the app version.

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Terms of Services and Privacy Policy agreements. *

Terms of Services

The terms of this agreement ("Terms of Service" or "Terms") govern the relationship between you and Playdog Soft (collectively "Playdog Soft" or "we") regarding your use of vegasliveslots.com and/or games and related services, which include applications for mobile devices (collectively, the "Services"). By using or accessing our Services you signify that you have read, understand and agree to be bound by the terms and conditions set forth below. We may amend the Terms of Service from time to time, and we encourage you to consult the Terms of Service regularly for changes. Use of the Services after changes are made to the Terms of Service will be considered your consent to the new terms.

Privacy Poilcy

Playdog Soft ("Playdog Soft" or "we") is dedicated to protecting the privacy rights of our online users ("users" or "you"). This Online Privacy Policy ("Privacy Policy") describes what information we collect, how we collect it, how we use that information and with whom we share it, how you can access and update that information and means of communications, how we protect children privacy, how we protect the information we store and share about you. This Privacy Policy applies to all of our games, websites, and related activities, collectively referred to as our “Services.” By using our Services, you consent to the collection and use of your personal information as outlined in this Privacy Policy. We may amend the Privacy Policy from time to time, and we encourage you to consult the Privacy Policy regularly for changes. Use of the Services after changes are made to the Privacy Policy will be considered as your consent to the new terms.

Yes, I agree on Terms of Services and Privacy Policy.

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