Enter your user number to check the answer to the question asked.
(*) field is a required field to solve the issue.
Click your picture at the top bar to go to your profile and find your User Number below your avatar.
Enter your email address so we can contact you.
1. Google Chrome cache & cookies
2. Microsoft Internet Explorer cache & cookies
3. Firefox cache / cookies
4. Safari cache & cookies
Our club leader hasn’t been active for a long time. What can be done?
If the current leader has not accessed the game for over 90 days, it is possible to change the leader to an active co-leader upon request from club member/s.
The old leader must be kept as a co-leader for a 30-day maintenance period. If during this period, the original leader claims his rights back, he will be reinstated as a club leader.
- If there is more than one co-leader, one of the co-leaders will be chosen based on the recent activity and contribution to the club.
- If the club has no co-leaders or the co-leaders are not active, the new leader has to be decided in the club chatroom.
If your points weren’t used, open the app and try to repeat the purchase.
This is usually at the bottom of the settings list.
If "Automatic date & time" and "Automatic time zone" are turned off:
If "Automatic date & time" and "Automatic time zone" are turned on:
If both of these settings are on, the date and time probably isn’t your issue. Check your connectivity then restart your device.
In case you tried all the steps above and still didn't receive your purchase, please reach us out through the Help Center and we will look into this for you.
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