Vegas Live Slots

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Step 1

User Number*
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E-mail Address*
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Platform *
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Step 2

Issue Type *
Select the type of issue

The game won't load on my computer.
Game might not be loaded due to temporary error on Facebook API server, like when there's a sudden increase in number of people accessing to it. Please wait a little for such errors to get back to fine condition and check if you have most up-to-date Internet browser (Click to download latest version for Windows: Internet Explorer, Firefox, Google Chrome. For Mac OS: Safari, Firefox, Google Chrome). If the problem persists, please contact us at support@vegasliveslot.com and we'll troubleshoot further.
If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.

The game freezes while playing.
Update your browser to the latest version (Click to download for Windows: Internet Explorer, Firefox, Google Chrome. For Mac OS: Safari, Firefox, Google Chrome) or try playing in a different browser, we recommend Google Chrome for better playing experience.

Please make sure to erase cache and cookies of your browser as well. The page will automatically download the most recently patched version of the game.
If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.

How do I clear my web browser's cache and cookies??
Please click on one of the following links to learn how to clear your web browser's cache or cookies.

1. Google Chrome cache & cookies

2. Microsoft Internet Explorer cache & cookies

3. Firefox cache / cookies

4. Safari cache & cookies

Can't login with Facebook as there is no Continue button.
It is possible that the Continue button is located closer to the bottom of the page,

so try to scroll down a little bit to see the continue button

or you can also try to turn your phone vertically so that you can get a better view of the page.

Can't login with Facebook / Lost progress
Please try to login with Facebook once again: Vegas Live Slots -> settings -> account settings -> connect with Facebook.

If it doesn't work, please try to delete the app and reinstall it from the App Store -> then try to login with Facebook again, it should work!

If you still have problems, please submit your inquiry through the Help Center.

Can't update the app on amazon Fire device.
If you cannot update your app on your Fire device, here is how to fix the problem and update your app:

clear the cache from the Appstore by swiping down from the top of the page to bring up the Quick Settings.
Tap Settings -> Apps&Games -> Manage All Applications -> go to All Applications (downloaded -> installed -> after you will see ALL),
and then scroll down to select (Amazon) Appstore.
Select the Force Stop and Clear Cache option AND select Clear Data.
Then try to update the game again. You also need to check if you have free space on your device.
Please note that in order to install the update, your device needs space that is equal to the total size of the game.
After installing the update, the memory will be available again.

If nothing works, please try to delete the app from your device completely
and reinstall it from Amazon App Store again.

Game won't load /crashes or freezes on mobile.
If you experience any problems with the mobile app, try the steps below to troubleshoot the problem:

1. Check if you have stable wi-fi or internet connection.
2. Reboot your wi-fi router if you have one: unplug it for 30 sec and then plug it in again.
3. Try switching from your wi-fi to phone data and vice versa.
2. Check if you have the latest version of the app -> update your app to the latest version.
5. Reboot your phone.

In case the problem still occurs after you performed the steps above, please, try to delete the app from your device completely and reinstall the app from the App Store again.

Contact Help Center for any further assistance.

I've lost all my progress, what do I do?
If you lost your progress, please reach out to us through the HELP CENTER and provide the following information

together with your new user ID number which you can find in your game profile (tap you own picture while in Lobby):

- Have you played on Facebook or as a guest?

- Do you know your original user ID number?
- Did you set a name for your account?
- Were you a member of any club? If yes, let us know the name of the club.
- Do you remember any details about your original profile: when you started playing, the last day you accessed the app, your coin balance, VIP level, etc.
- If you changed your device, what was the model of your old device?

I'm going to change my device soon, how do I transfer progress to my new device?
If you play as a guest:

We can transfer your progress to your new device for you, just reach out to us with your original user ID number from your old game and your new user ID number which you will find in the game on your new device.

You can find your user ID number in your game profile if you tap your picture above your avatar.

If you signed in with Facebook / Apple:

You can connect the game with the same account you used on your old device and your progress will be automatically restored.

If you created a new Facebook account / lost your previous account, please contact us through the HELP CENTER with your new user ID number and all details you remember about your original account (name, club, played since, last played, coins, VIP level, etc)

What are coins and how do I get more?
Coins in Vegas Live Slots are a virtual currency that you can use to play the machines.

We provide a great variety of free bonuses in the game: Daily Wheel, Daily Cash Bonus, Hourly Bonus, bonuses in lobbies, and you can also get more coins at our official Fan Page: https://www.facebook.com/vegasliveslots/

You can invite your Facebook friends to Vegas Live Slots or join a club if you want to receive more free coins. You can ask your friends for help and your friends will send you free coins.

Of course, you can also get more coins by making purchases at the Coin Store to keep spinning.

What are diamonds and how do I get more?
Diamonds in Vegas Live Slots are a virtual currency that you can use for purchasing VIP Trial for 3 or 7 days

or on other things, please check 'How can I use my diamonds'.

You have a chance to receive bonus diamonds as a level up bonus starting from level 10.

You also get diamonds as a purchase bonus whenever you buy coin packages,

and we give out some diamonds free at our official Fan Page from time to time, just check it out: https://www.facebook.com/vegasliveslots/

Can I transfer my coins or diamonds to my friends?
No, you cannot transfer coins or diamonds to friends. But you can send one gift to each friend every day. In the upper right of the main game menu, there is an inbox icon looks like a mail symbol. There may be a red circle with a white number hovering over part of the Inbox icon. If you see this, it means you have gifts waiting to be collected! Click on the Inbox icon to send and collect gifts with your friends.

Can I win real money?
Vegas Live Slots is a casino-like game but is not actual gambling. All the coins and diamonds in game are meant for entertainment purposes only and cannot be cashed out. Coins and diamonds that you purchase are used to increase your playtime.

How can I use my diamonds?
You can use your diamonds for the following:

1. to buy VIP TRIAL for several days - for Premium players,
2. to win some coins in Arcades, you can find 'Whac-An-Egg', 'Meowney' and 'Fishing Bonanza' at the center of any building's lobby, except Excelsior & Lounge, just find a machine with a diamond above it!
3. to get extra Lottery tickets (in the LOUNGE) - for Premium & VIP Trial players,
4. to replay 100 Spins Challenge & Keno Challenge in the LOUNGE,
5. to remove unwanted club missions - available for club leaders and co-leaders,
6. to donate to your club to increase its club points - for all club members.

How do I start playing or change slot machines?
In the casino lobby you can see the available slot game options on the wall. Click one of the game icons and you will move to that game's slot room. There are three or four different machines of same game which have different betting ranges and saved jackpot winnings. Bet bigger and you will get a bigger Jackpot win. You can pick any machine but depending on how many coins you have we recommend playing machines within your betting range. Click a machine to play. If you want to change games in your current slot room, click the buttons on either side of a slot room and you will move to next slot room with different games.

I was disconnected during a bonus game. Can I get my free spins back?
Yes you can. Even though network disconnection or screen freezing occurs while playing during your free spins bonus your data for free spins is recorded in our server to secure your bonus game. When you connect to our game again, you are automatically moved into exactly same machine in the same state as when you were playing before the problem occurred. You may restart play in the free spin bonus. Of course, there is no loss of your spins or bonus coins.

How do I take a screenshot and share on my Facebook wall?
Click on the camera icon found at top right side of the top bar. Click the button and you will be able to take screenshot which you can share on your Facebook wall or save as an image file into your computer.

How do I change my avatar?
Click your Profile button found at top right side of the main menu.

Check your Profile popup and current avatar you use, click "CHANGE" button next to your avatar image and you will be able to change your avatar.

How do I invite friends to the game?
Click on the two people icon found at top right side of the main menu.

Click the 'INVITE' tab to see your invitation available list. You can invite your friends who are not playing Vegas Live Slots yet.

My friend list and invite list are not showing any more.
This may be caused by problems with the Facebook server. Please try again in a bit. If it continues for a while, contact us through the HELP CENTER.

How do I send gifts to my friends?
Click on the INBOX button at top right side of the main menu.

An INBOX dialog will pop up when you have help messages or collectable gifts from your friends. Click 'SEND' tab to send gifts to your friends.

If your friends collect gifts you sent them, your friends will automatically send a gift you back. It could be a never-ending ping pong of gifts!

How do I ask my friends for free coins?
Click on the INBOX button at top right side of the main menu.

An INBOX dialog will pop up when you have help messages or collectable gifts from your friends. Click 'ASK' tab to send HELP message to your friends.

If your friends reply to these help messages you automatically get gifts from your friends.

How do I get more free coins in the game?
We provide a great variety of free bonuses in the game: Daily Wheel, Daily Cash Bonus, Hourly Bonus, bonuses in lobbies, and you can also get more coins at our official Fan Page: https://www.facebook.com/vegasliveslots/

You can invite your Facebook friends to Vegas Live Slots or join a club if you want to receive more free coins. You can ask your friends for help and your friends will send you free coins.

Of course, you can also get more coins by making purchases at the Coin Store to keep spinning.

How do I level up?
To level up you should collect a certain amount of experience points which are being accumulated for every spin you make.

Higher bets add more experience points per spin, and the more spins you make, the quicker you level up.

Please, note that it takes more experience points for higher levels to reach the next level,

so although it may seem that you're not progressing, all spins you make count towards leveling up

and you will reach the next level at some point! Just keep checking the gauge and once it's all blue, you level up!

We also recommend that you keep bets in a safe range (less than 1% of your coin total per spin).

Gifts I recieved are missing, what happened?
Gifts are stored for 24 hours. If the gift is more than 24 hours old it will be erased from your Inbox. You should visit your Inbox when you receive gift notifications and collect gifts when you can.

How can I check my user ID?
Your user ID number is shown in your game profile.

To go to your game profile, just tap your own picture above your avatar

or your picture at the top bar, and you will see your user ID number

right under your avatar in your profile!

Our club leader hasn’t been active for a long time. What can be done?
If the current leader has not accessed the game for over 90 days, it is possible to change the leader to an active co-leader upon request from club member/s.

The old leader must be kept as a co-leader for a 30-day maintenance period. If during this period, the original leader claims his rights back, he will be reinstated as a club leader.

- If there is more than one co-leader, one of the co-leaders will be chosen based on the recent activity and contribution to the club.

- If the club has no co-leaders or the co-leaders are not active, the new leader has to be decided in the club chatroom.

What are drinks for?
The drinks are for your perfect party mood, you can buy one with your game coins.

Some drinks do not have any perks, while others offer some boosts: with some drinks you get more coins from lobbies,

other drinks make it a bit easier to level up, etc. Just check the description of the drink to see if it offers any perks!

But leave the perks alone what you get is a nice casino atmosphere mood boost at ANY time of the day!

We now serve VIP exclusive Welcome Drinks to all VIP Lifetime players once a day for free! Cheers!

Daily Lottery / Vegas Billions: I matched 2 numbers and it says 'No match', why?
The payouts for regular (gray) ball hits start from 3 hits, however if you get 1 bonus (red) ball matched, then you get payouts from the first hit.

If you have 1 or 2 regular ball hits, it is a NO MATCH situation, but you still get 50,000 coins as a reward.

You can check the rules of the game if you tap 'View All Prizes' button at the top left of the machine.

What is a club and how do I join/create one?
The main purpose of the club system is to add another social element to the game to make it more fun to you,

so you can communicate with your club members, clear missions with them,

help your club grow and rank higher, compete with other clubs.

To join a club, just tap C icon at the top bar -> All Clubs and join any club you like there,

as those shown there are the newest clubs which were created just recently!

If you are a very competitive player, you may try to join one of the top clubs,

check the Leaderboard and choose the club you like, but be aware, it might be tough to keep up! ;p

You can also create your own club once you reach level 20: tap C icon -> Club Home -> Create a Club!

What is VIP membership and how do I get it?
The VIP Memberships are unique membership plans in Vegas Live Slots. By becoming a VIP member, you will be given special benefits exclusive to VIP Members.
Benefits of VIP Membership:
• Bigger Bonuses: Daily wheel bonus, hourly time bonus, purchase bonus, VIP lounge surprise gifts and more.
• More gift coins to your friends: When you give your friends gifts, they get extra.
• Access to exclusive slot machines: You can play slot machines with bigger Jackpot and have early access to new games.

• VIP Welcome Drinks: Enjoy exclusive Welcome drinks available to VIP Lifetime members only. Drinks offer some extra perks too! ;)

VIP TRIAL Membership can be purchased with diamonds, while VIP LIFETIME can be obtained after making purchases in the game. You will be credited a certain amount of VIP points for every purchase you make and once you acquire a certain number of VIP points, you with automatically become Bronze VIP player with full access to VIP features of the game.

What is the difference between VIP TRIAL and VIP LIFETIME membership?
VIP Trial is not permanent membership. Trial length is either 3 days or 7 days long so that you can have a chance to experience VIP benefits before you decide to become a VIP LIFE TIME member. Trial membership begins immediately after you use your diamonds to purchase VIP TRIAL membership and lasts for the duration of the trial plan.

Please, note that VIP TRIAL Membership can be purchased with diamonds, while VIP LIFETIME can be obtained after making purchases in the game. You will be credited a certain amount of VIP points for every purchase you make and once you acquire a certain number of VIP points, you with automatically become Bronze VIP player with full access to VIP features of the game.

How do I play VIP Slot machines?
At the moment we have two VIP exclusive buildings, Golden Bricks and Bellafonte, which you can access only if you have VIP TRIAL or VIP LIFETIME membership. VIP TRIAL membership can be purchased with diamonds. Once you do, you can automatically go into VIP slot rooms. VIP LIFETIME can be obtained after making purchases in the game. You will be credited a certain amount of VIP points for every purchase you make and once you acquire a certain number of VIP points, you with automatically become Bronze VIP player with full access to VIP features of the game.

How do I upgrade my VIP membership from Bronze to Silver?
VIP level upgrade can be only made by collecting a certain amount of VIP points.
VIP points come with every purchase you make and once you acquire a certain number of VIP points, you level up automatically.
You can check VIP points at the Shop (BUY COINS icon at the top banner), VIP points will be shown at the top of the shop tab
and if you hover your mouse over the coin packages, you will see how many VIP points will be added up.

We will be happy to address any additional questions, please free to submit your inquiry in the Help Center.

What is VVIP status?
VVIP members can enjoy more benefits and features than VIP Trial and Premium members.

VIP Bronze, Silver, Gold, Platinum and Diamond levels are categorized as VVIP ranks, and the benefits last for life for VVIP members.

We're currently preparing more special features for VVIP members, so please stay tuned!

Please feel free to let us know if you have any questions.

I made a purchase but did not receive my order.
If you were charged but didn't receive the item you paid for, please send the receipt through the HELP CENTER with your user ID number and we will look into this for your as soon as possible.

Normally you can find the receipt of the item in your email.

How do I check my Facebook payment methods?
Go to Facebook settings -> Account Setting -> Payments. You can check your payment methods on manage section or go straight to https://secure.facebook.com/settings?tab=payments.
If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.

I bought a coin package but it didn't effect my balance.
Normally all purchases are being well delivered to your account, however from time to time some of the items may be delivered with a slight delay.

In case you didn't receive your purchase, please send an inquiry through the HELP CENTER with your user ID number (shown in your game profile).

We will look into this issue for youas soon as possible.

What is a Booster offer for?
Booster package is for the most hardcore players, you can purchase the offer for 1 day, 3 days or 7 days.

Multipliers are being decided right after you make the purchase.

If you purchase the Booster Package offering User Level 2x, Missions 2X, Hourly Bonus 2x:

Hourly Bonus 2x: You receive twice more coins per hour compared to your regular Hourly bonus amount.

Missions 2X: every credit you earn for the Mission in your club is being doubled: if you have 1 Big Win for the mission, you will get a credit for 2, etc.

User Level 2x: you get 2X more experience points for each spin, which makes it twice easier to level up :)

Booster Package does not :

- offer any additional coin rewards (except Hourly Bonus multiplier)

- improve your chances to win

- have any effect in 100 Spins Challenge / Jackpot Rush / WCC / DCT.

- multiply your level up rewards or any daily gifts (except the Hourly Bonus)

Can't make a purchase on android / Google Play.
f you try to buy something on Google Play but your payment is declined or won't process, try the steps below:

A. Verify your payment info: sign in to https://pay.google.com/ -> At the top, select Alerts -> If you have a red alert, enter your payment information and wait for the team to respond.

B. Try to pay with a different payment method.
If there's a problem with one payment method you can try paying with a different one.

- On your Android phone or tablet, open the Google Play Store app Google Play.
- Go back to the item you want to buy & tap the pr! ice.
- Tap the current payment method.
- Choose a different payment method or add a new one.
- Follow the onscreen instructions to complete your purchase.

How do I change / add/ remove my payment method?
Please refer to the following information to learn how to change your payment method if you play on

- PC / Facebook: click here

- android/ Google Play: click here

- iPhone/ iPad / Apple: click here

- Amazon Fire: click here

- Windows app / Miscrosoft store : click here

I was overcharged, what do I do? (for purchases made on iPhone/iPad)
Sometimes Apple charges your card several days after the purchase was made and they also group purchases made on different dates and charge them all at once as well, you can learn more about it here (click!).
You can recheck your purchase history at Apple to see if everything looks alright there:
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID, then tap View Apple ID. You might be asked to authenticate your Apple ID.
3. Scroll to Purchase History and tap it.
If you still have questions, please reach out to us through the Help Center and we will do our best to get back to you asap.

Can't make a purchase / My payment doesn't go through
The issue you reported usually occurs due to the following reasons:

- Incorrect card information: please, check if your payment information is properly registered to your account.

- Temporary system error: try to restart the app after a while and make a purchase again.

- Outdated version of app: please check if you have the latest version of app.

In case you still have problems, you can see what other steps you can take to fix this issue

if you play on android click here, for iPhone/iPad click here, for Windows app / Microsoft Store click here, for amazon Fire click here.

If you have more questions, please feel free to contact our HELP CENTER.

I purchased Daily Check-in Deal, but didn't receive my coins today.
Daily Check-In bonus is being issued every 18 hours after your receive your previous bonus,
so if you get one in the evening, the next bonus won't be given to you next morning but after 18 hours since the previous bonus only.

You will be able to receive this bonus up to 42 hours after the previous bonus without any days skipped.

If you have more questions about Daily Check-in Deal, please contact our HELP CENTER.

My coupons disappeared, where are they?
All coupons have expiration dates (except the First Buyer coupons) and you can check till when the coupon is valid right on the coupon.

If you no longer see any coupons in the Coin Shop, it is highly possible that your coupons have expired.

I hit a Jackpot, but didn't receive my Jackpot coupon.
First of all, huge congratulations on hitting a Jackpot!

200% Jackpot coupon is being issued whenever you win a Jackpot, but once you receive this coupon, you won't be able to get another Jackpot coupon for 3 days even you hit more Jackpot.

If you win two Jackpots in a row, you receive only 1 coupon

and the next coupon will be offered only for a Jackpot hit 3 days after the first Jackpot.

If you have more questions, please contact our HELP CENTER and we will be happy to assist you :)

How do I turn music and sounds on / off?
To turn on/off music and sounds, please do as follows:

Open Vegas Live Slots app -> go to Settings by tapping the rightmost button at the top bar -> Sounds & Vibration,

then check or uncheck in music and effect boxes.

How do I switch to full screen?
To go full screen, you can just click the full screen mode icon at top right side of the top bar, you can find it between the C (Club) and the screenshot buttons.

I don't want to get any notifications from Vegas Live Slots.
Go to Facebook settings -> Apps -> Vegas Live Slots. Under 'THIS APP CAN' section, change 'Send you notifications' option. Go straight to App settings page at https://www.facebook.com/settings?tab=applications
If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.

How do I remove this app?
Go to Facebook settings -> Apps -> Vegas Live Slots. You can click 'Remove app' in the lower side of the Menu. Go straight to App settings page at https://www.facebook.com/settings?tab=applications
If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.

How do I manage my Google sign-in connection in Vegas Live Slots app?
Here is how to log out / connect with your Google account or switch between Google and guest accounts in Vegas Live Slots on your android phone:

- Close the Vegas Live Slots app completely
- Open the Play Games app on your android device
- Tap three dots at the top right corner -> Go to Settings -> Your data -> Change account for games
- Find Vegas Live Slots -> Change -> and choose one of the options depending on what you would like to do:

1. If you'd like to play as a guest (without logging in with your Google account), please choose the 'Sign Out' option
2. To connect with your Google account whenever you access the Vegas Live Slots app, choose the 'Use (your email)@gmail.com (account name)' option
3. To switch between your Google and guest accounts, choose the 'Ask each time' option. This way you will be able to choose if you'd like to log in with your Google account or play as a guest whenever you open Vegas Live Slots app, just choose between - 'Continue as (your google user name)' to log in with your Google account; or 'Cancel' - to play as a guest.

*You will be shown only two options at a time, either 'Use (your email)' and 'Sign out' or 'Ask each time' and 'Sign out', so if you're not shown 'Ask each time', just choose any option, tap 'EDIT' again and you will get 'Ask each time' then.

If you have any questions, please feel free to reach out to us through the Help Center!

Step 4

The using device and OS version
Please type in the model name of your device and OS version

The current version of app
Click on 'menu' button at left bottom side of the game page to go to game setting and check the app version.

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Terms of Services and Privacy Policy agreements. *

Terms of Services

The terms of this agreement ("Terms of Service" or "Terms") govern the relationship between you and Playdog Soft (collectively "Playdog Soft" or "we") regarding your use of vegasliveslots.com and/or games and related services, which include applications for mobile devices (collectively, the "Services"). By using or accessing our Services you signify that you have read, understand and agree to be bound by the terms and conditions set forth below. We may amend the Terms of Service from time to time, and we encourage you to consult the Terms of Service regularly for changes. Use of the Services after changes are made to the Terms of Service will be considered your consent to the new terms.

Privacy Poilcy

Playdog Soft ("Playdog Soft" or "we") is dedicated to protecting the privacy rights of our online users ("users" or "you"). This Online Privacy Policy ("Privacy Policy") describes what information we collect, how we collect it, how we use that information and with whom we share it, how you can access and update that information and means of communications, how we protect children privacy, how we protect the information we store and share about you. This Privacy Policy applies to all of our games, websites, and related activities, collectively referred to as our “Services.” By using our Services, you consent to the collection and use of your personal information as outlined in this Privacy Policy. We may amend the Privacy Policy from time to time, and we encourage you to consult the Privacy Policy regularly for changes. Use of the Services after changes are made to the Privacy Policy will be considered as your consent to the new terms.

Yes, I agree on Terms of Services and Privacy Policy.

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