Top 10 FAQ

• The game won't load on my computer.
• Game might not be loaded due to temporary error on Facebook API server, like when there's a sudden increase in number of people accessing to it. Please wait a little for such errors to get back to fine condition and check if you have most up-to-date Internet browser (Click to download latest version for Windows: Internet Explorer, Firefox, Google Chrome. For Mac OS: Safari, Firefox, Google Chrome). If problem still occurs after a long while, contact us at support@vegasliveslots.com and we'll troubleshoot. Click and refer to this blog for more help, or visit Facebook Help Center.
  If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.

• The game freezes while playing.
• Update your browser to the latest version (Click to download for Windows: Internet Explorer, Firefox, Google Chrome. For Mac OS: Safari, Firefox, Google Chrome) or try playing on different browser. Please make sure to erase your cache. The page will automatically download the most recently patched version.
  If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.
  

• What are coins and how do I get more?
• Coins in Vegas Live Slots are a virtual currency that you can use to play the machines. Every day there are a chances to get free bonus coins from the daily wheel bonus, the hourly bonus and the level up bonus. We suggest that you to invite friends of yours to Vegas Live Slots If you would like to earn more free coins with the friend gifts and invite bonuses. You can send requests to your friends and they can send you free gift coins. Of course there are always easier ways to get coins: visit Coin store and buy coin packages to keep spinning.

• What are diamonds and how do I get more?
• Diamonds in Vegas Live Slots are a virtual currency that you can use for purchasing VIP membership plans. You have a chance to receive bonus diamonds from the super wheel daily bonuses, successful invitation gifts and level up bonuses from level 10. You also get diamonds as a purchase bonus whenever when you buy coin packages.

• How do I change my avatar?
• Click your Profile button found at top right side of the main menu.
  
  
  Check your Profile popup and current avatar you use, click "CHANGE" button next to your avatar image and you will be able to change your avatar.
  
  

• My friends list and invite list are not showing any more.
• This may be caused by problems with the Facebook server. Please try again in a bit. If it continues for a while, contact us at support@vegasliveslots.com

• How do I send gifts to my friends?
• Click on the INBOX button at top right side of the main menu.
  
  
  An INBOX dialog will pop up when you have help messages or collectable gifts from your friends. Click 'SEND' tab to send gifts to your friends.
  
  
  If your friends collect gifts you sent them, your friends will automatically send a gift you back. It could be a never-ending ping pong of gifts!

• Gifts I recieved are missing, what happened?
• Gifts are stored for 24 hours. If the gift is more than 24 hours old it will be erased from your Inbox. You should visit your Inbox when you receive gift notifications and collect gifts when you can.

• What is VIP membership and how I can get it?
• The VIP Memberships are unique membership plans in Vegas Live Slots. By becoming a VIP member, you will be given special benefits exclusive to VIP Members.
  Benefits of VIP Membership:
  • Bigger Bonuses: Daily wheel bonus, hourly time bonus, purchase bonus, VIP lounge surprise gift and more.
  • More gift coins to your friends: When you give your friends gifts, they get extra.
  • Access to exclusive slot machines: You can play slot machines with bigger Jackpot and have early access to new games.
  
  VIP TRIAL Membership can be purchased with diamonds, while VIP LIFETIME can be obtained after making purchases in the game. You will be credited a certain amount of VIP points for every purchase you make and once you acquire a certain number of VIP points, you with automatically become Bronze VIP player with full access to VIP features of the game.

• What is difference between VIP TRIAL and LIFE TIME membership?
• VIP Trial is not permanent membership. Trial length is either 3 days or 7 days long. VIP TRIAL memberships are a membership plan you so that can have a chance to experience VIP before you decide to sign up as a VIP LIFE TIME member. Trial membership begins immediately after you use your diamonds to purchase VIP TRIAL membership and lasts for the duration of the trial plan. If you want to extend your trial period by using more diamonds then your expiry date will be added to. We recommend getting a LIFE TIME membership rather than TRIAL membership for a better experience. Once you obtain a LIFE TIME membership you won’t need to worry about your VIP benefits ever ending.
   
  Please, note that VIP TRIAL Membership can be purchased with diamonds, while VIP LIFETIME can be obtained after making purchases in the game. You will be credited a certain amount of VIP points for every purchase you make and once you acquire a certain number of VIP points, you with automatically become Bronze VIP player with full access to VIP features of the game.

• I made purchase but did not receive any, why?
• If payment has been properly processed the receipt should be in your purchase history. Please send the receipt at support@vegasliveslots.com. To troubleshoot the problem view your recent purchases, visit Facebook Help Center.
  If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.
  
  
  

• How do I check my Facebook payment methods?
• Go to Facebook settings -> Account Setting -> Payments. You can check your payment methods on manage section or go straight to https://secure.facebook.com/settings?tab=payments.
  If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.
  

• I bought coin packages and they seems didn't effect my balance.
• When you buy any coin package, a popup like the one below will show and the coins will be added when you click the GREAT! button. In the case that you couldn't see this popup and are still not sure that your purchase was applied please contact us at support@vegasliveslots.com with a receipt, We will look into this issue for you.
  
  
  If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.
  
  

• Vegas Live Slots keeps posting about game play without my permission.
• Go to Facebook settings -> Apps -> Vegas Live Slots. Under 'THIS APP CAN' section, uncheck 'Post'. Go straight to App settings page at https://www.facebook.com/settings?tab=applications
  If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.
  

• I don't want to get any notifications from Vegas Live Slots.
• Go to Facebook settings -> Apps -> Vegas Live Slots. Under 'THIS APP CAN' section, change 'Send you notifications' option. Go straight to App settings page at https://www.facebook.com/settings?tab=applications
  If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.
  

• How do I remove this app?
• Go to Facebook settings -> Apps -> Vegas Live Slots. You can click 'Remove app' in the lower side of the Menu. Go straight to App settings page at https://www.facebook.com/settings?tab=applications
  If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.
  

• Can't login with Facebook as there is no Continue button.
• It is possible that the Continue button is located closer to the bottom of the page,

  so  try to scroll down a little bit to see the continue button

  or you can also try to turn your phone vertically so that you can get a better view of the page.

• [Moblie] When you log in to Facebook on the game login screen, the game crashes.
• [Error description]
  Android V1.1.23 version has a problem that app crashes when a user who does not have the Facebook app installed on OS 8.0 tries to login to Facebook.
  
  [Resolution]
  1. Facebook App Uninstall User will be solved by logging in again after installing Facebook App.
  
  2. How can I fix it without installing the Facebook app?
  A. Completely delete the APP that is currently experiencing the issue.
  B. Enter the Google Play Store and install the game again.
   
  https://play.google.com/store/apps/details?id=com.purplekiwii.vegaslive

  
  C. If you install the latest version of V1.1.25 or higher, the problem is solved.

Loading/Freezing

• The game won't load on my computer.
• Game might not be loaded due to temporary error on Facebook API server, like when there's a sudden increase in number of people accessing to it. Please wait a little for such errors to get back to fine condition and check if you have most up-to-date Internet browser (Click to download latest version for Windows: Internet Explorer, Firefox, Google Chrome. For Mac OS: Safari, Firefox, Google Chrome). If problem still occurs after a long while, contact us at support@vegasliveslots.com and we'll troubleshoot. Click and refer to this blog for more help, or visit Facebook Help Center.
  If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.

• The game freezes while playing.
• Update your browser to the latest version (Click to download for Windows: Internet Explorer, Firefox, Google Chrome. For Mac OS: Safari, Firefox, Google Chrome) or try playing on different browser. Please make sure to erase your cache. The page will automatically download the most recently patched version.
  If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.
  

• How do I clear my web browser's cache and cookies??
• Please click on one of the following links to learn how to clear your web browser cache or cookies.

  1. Google Chrome cache or cookies

  2. Microsoft Internet Explorer cache or cookies

  3. Firefox cache / cookies

  4. Safari cache / cookies

• Can't login with Facebook as there is no Continue button.
• It is possible that the Continue button is located closer to the bottom of the page,

  so  try to scroll down a little bit to see the continue button

  or you can also try to turn your phone vertically so that you can get a better view of the page.

• [Moblie] When you log in to Facebook on the game login screen, the game crashes.
• [Error description]
  Android V1.1.23 version has a problem that app crashes when a user who does not have the Facebook app installed on OS 8.0 tries to login to Facebook.
  
  [Resolution]
  1. Facebook App Uninstall User will be solved by logging in again after installing Facebook App.
  
  2. How can I fix it without installing the Facebook app?
  A. Completely delete the APP that is currently experiencing the issue.
  B. Enter the Google Play Store and install the game again.
   
  https://play.google.com/store/apps/details?id=com.purplekiwii.vegaslive

  
  C. If you install the latest version of V1.1.25 or higher, the problem is solved.

Coins/Diamonds

• What are coins and how do I get more?
• Coins in Vegas Live Slots are a virtual currency that you can use to play the machines. Every day there are a chances to get free bonus coins from the daily wheel bonus, the hourly bonus and the level up bonus. We suggest that you to invite friends of yours to Vegas Live Slots If you would like to earn more free coins with the friend gifts and invite bonuses. You can send requests to your friends and they can send you free gift coins. Of course there are always easier ways to get coins: visit Coin store and buy coin packages to keep spinning.

• What are diamonds and how do I get more?
• Diamonds in Vegas Live Slots are a virtual currency that you can use for purchasing VIP membership plans. You have a chance to receive bonus diamonds from the super wheel daily bonuses, successful invitation gifts and level up bonuses from level 10. You also get diamonds as a purchase bonus whenever when you buy coin packages.

• Can I transfer my coins or diamonds to my friends?
• No, you cannot transfer coins or diamonds to friends. But you can send one gift to each friend every day. In the upper right of the main game menu, there is an inbox icon looks like a mail symbol. There may be a red circle with a white number hovering over part of the Inbox icon. If you see this, it means you have gifts waiting to be collected! Click on the Inbox icon to send and collect gifts with your friends.
  
  
  

• Can I win real money?
• Vegas Live Slots is a casino-like game but is not actual gambling. All the coins and diamonds in game are meant for entertainment purposes only and cannot be cashed out. Coins and diamonds that you purchase are used to increase your playtime.

Gameplay

• How do I start playing or change slot machines?
• In the casino lobby you can see the available slot game options on the wall. Click one of the game icons and you will move to that game's slot room. There are three or four different machines of same game which have different betting ranges and saved jackpot winnings. Bet bigger and you will get a bigger Jackpot win. You can pick any machine but depending on how many coins you have we recommend playing machines within your betting range. Click a machine to play. If you want to change games in your current slot room, click the buttons on either side of a slot room and you will move to next slot room with different games.

• I was disconnected during a bonus game. Can I get my free spins back?
• Yes you can. Even though network disconnection or screen freezing occurs while playing during your free spins bonus your data for free spins is recorded in our server to secure your bonus game. When you connect to our game again, you are automatically moved into exactly same machine in the same state as when you were playing before the problem occurred. You may restart play in the free spin bonus. Of course, there is no loss of your spins or bonus coins.

• How do I turn off sound?
• Click on the speaker icon found at top right side of the main menu. Clicking the button allows you to turn on or off every game sounds as you like.
  
  

• How do I switch to full screen?
• Ckick on the full screen mode icon at top right side of the main menu. Click the button then you may change your screen mode.
  
  

• How do I take a screenshot and share on my Facebook wall?
• Click on the camera icon found at top right side of the main menu. Click the button and you will be able to take screenshot which you can share on your Facebook wall or save as an image file into your computer.
   

• How do I change my avatar?
• Click your Profile button found at top right side of the main menu.
  
  
  Check your Profile popup and current avatar you use, click "CHANGE" button next to your avatar image and you will be able to change your avatar.
  
  

• How do I invite friends to the game?
• Click on the two people icon found at top right side of the main menu.
  
  
  Click the 'INVITE' tab to see your invitation available list. You can invite your friends who are not playing Vegas Live Slots yet.
  
  

• My friends list and invite list are not showing any more.
• This may be caused by problems with the Facebook server. Please try again in a bit. If it continues for a while, contact us at support@vegasliveslots.com

• How do I send gifts to my friends?
• Click on the INBOX button at top right side of the main menu.
  
  
  An INBOX dialog will pop up when you have help messages or collectable gifts from your friends. Click 'SEND' tab to send gifts to your friends.
  
  
  If your friends collect gifts you sent them, your friends will automatically send a gift you back. It could be a never-ending ping pong of gifts!

• How do I ask my friends for free coins?
• Click on the INBOX button at top right side of the main menu.
  
  
  An INBOX dialog will pop up when you have help messages or collectable gifts from your friends. Click 'ASK' tab to send HELP message to your friends.
  
  
  If your friends reply to these help messages you automatically get gifts from your friends.

• How do I get free Coins in-game?
• Every day you will have a chance to get free bonus coins from the daily wheel bonus, the hourly time bonus and the level up bonus. We also suggest that you to invite your friends to Vegas Live Slots if you want to receive more free coins in the form of friend gifts and invite bonuses. You can ask your friends for help and your friends will send you free coins. Of course there are always easy way to get coins, visit the Coin store and buy coin packages to keep you spinning.

• How do I level up?
• You will level up when you bet necessary amount of coins for next level. To see how many coins you have to go check the level gauge next to the number of your level in the upper right of the main menu.
  
  

• Gifts I recieved are missing, what happened?
• Gifts are stored for 24 hours. If the gift is more than 24 hours old it will be erased from your Inbox. You should visit your Inbox when you receive gift notifications and collect gifts when you can.

• How I can get daily bonuses?
• Once a day you will have a chance to spin the daily wheel bonus game: Golden Wheel Bonus. Depending on your consecutive game visits the daily wheel bonus may be changed to the Super Wheel Bonus game. This daily bonus awards you a large sum of coins once per day and gets bigger for each consecutive day you log in. Be sure to come back daily for the best rewards! We also offer a smaller collection every hour. This bonus is located in the upper left of the main menu with a visible count down timer.

• How can I check my user ID?
• Click your Profile button in the upper right of the main menu to open your profile pop-up page.
  
  
  Your user number can be found under your name in this page.

VIP Membership

• What is VIP membership and how I can get it?
• The VIP Memberships are unique membership plans in Vegas Live Slots. By becoming a VIP member, you will be given special benefits exclusive to VIP Members.
  Benefits of VIP Membership:
  • Bigger Bonuses: Daily wheel bonus, hourly time bonus, purchase bonus, VIP lounge surprise gift and more.
  • More gift coins to your friends: When you give your friends gifts, they get extra.
  • Access to exclusive slot machines: You can play slot machines with bigger Jackpot and have early access to new games.
  
  VIP TRIAL Membership can be purchased with diamonds, while VIP LIFETIME can be obtained after making purchases in the game. You will be credited a certain amount of VIP points for every purchase you make and once you acquire a certain number of VIP points, you with automatically become Bronze VIP player with full access to VIP features of the game.

• What is difference between VIP TRIAL and LIFE TIME membership?
• VIP Trial is not permanent membership. Trial length is either 3 days or 7 days long. VIP TRIAL memberships are a membership plan you so that can have a chance to experience VIP before you decide to sign up as a VIP LIFE TIME member. Trial membership begins immediately after you use your diamonds to purchase VIP TRIAL membership and lasts for the duration of the trial plan. If you want to extend your trial period by using more diamonds then your expiry date will be added to. We recommend getting a LIFE TIME membership rather than TRIAL membership for a better experience. Once you obtain a LIFE TIME membership you won’t need to worry about your VIP benefits ever ending.
   
  Please, note that VIP TRIAL Membership can be purchased with diamonds, while VIP LIFETIME can be obtained after making purchases in the game. You will be credited a certain amount of VIP points for every purchase you make and once you acquire a certain number of VIP points, you with automatically become Bronze VIP player with full access to VIP features of the game.

• How do I play VIP Slot machines?
• You can play VIP slot machines only if you have VIP TRIAL or VIP LIFETIME membership. VIP TRIAL membership can be purchased with diamonds. Once you do, you can automatically go into VIP slot rooms. VIP LIFETIME can be obtained after making purchases in the game. You will be credited a certain amount of VIP points for every purchase you make and once you acquire a certain number of VIP points, you with automatically become Bronze VIP player with full access to VIP features of the game.

Payment

• I made purchase but did not receive any, why?
• If payment has been properly processed the receipt should be in your purchase history. Please send the receipt at support@vegasliveslots.com. To troubleshoot the problem view your recent purchases, visit Facebook Help Center.
  If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.
  
  
  

• How do I check my Facebook payment methods?
• Go to Facebook settings -> Account Setting -> Payments. You can check your payment methods on manage section or go straight to https://secure.facebook.com/settings?tab=payments.
  If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.
  

• I bought coin packages and they seems didn't effect my balance.
• When you buy any coin package, a popup like the one below will show and the coins will be added when you click the GREAT! button. In the case that you couldn't see this popup and are still not sure that your purchase was applied please contact us at support@vegasliveslots.com with a receipt, We will look into this issue for you.
  
  
  If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.
  
  

Setting

• Vegas Live Slots keeps posting about game play without my permission.
• Go to Facebook settings -> Apps -> Vegas Live Slots. Under 'THIS APP CAN' section, uncheck 'Post'. Go straight to App settings page at https://www.facebook.com/settings?tab=applications
  If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.
  

• I don't want to get any notifications from Vegas Live Slots.
• Go to Facebook settings -> Apps -> Vegas Live Slots. Under 'THIS APP CAN' section, change 'Send you notifications' option. Go straight to App settings page at https://www.facebook.com/settings?tab=applications
  If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.
  

• How do I remove this app?
• Go to Facebook settings -> Apps -> Vegas Live Slots. You can click 'Remove app' in the lower side of the Menu. Go straight to App settings page at https://www.facebook.com/settings?tab=applications
  If your question hasn't been answered by this FAQ please contact our HELP CENTER for assistance.
  

Etc.