FAQ

Top 10 FAQ

  • The game won't load on my computer.
  • What is VIP membership and how do I get it?
  • I made a purchase but did not receive my order.
  • Our club leader hasn’t been active for a long time. What can be done?

  • What are drinks for? 
  • Can't update the app on amazon Fire device.
  • Game won't load /crashes or freezes on mobile. 
  • I've lost all my progress, what do I do? 
  • I'm going to change my device soon, how do I transfer progress to my new device? 
  • Can't make a purchase on android / Google Play.

Loading/Freezing

  • The game won't load on my computer.
  • The game freezes while playing.
  • Can't login with Facebook as there is no Continue button.
  • Can't login with Facebook / Lost progress
  • Can't update the app on amazon Fire device.
  • Game won't load /crashes or freezes on mobile. 
  • I've lost all my progress, what do I do? 
  • I'm going to change my device soon, how do I transfer progress to my new device? 

Coins/Diamonds

  • What are coins and how do I get more?
  • What are diamonds and how do I get more?
  • Can I transfer my coins or diamonds to my friends?
  • Can I win real money?
  • How can I use my diamonds? 

Gameplay

  • How do I start playing or change slot machines?
  • I was disconnected during a bonus game. Can I get my free spins back?
  • How do I change my avatar?
  • How do I invite friends to the game?
  • How do I send gifts to my friends?
  • How do I ask my friends for free coins?
  • How do I get more free coins in the game?
  • How do I level up?
  • Gifts I recieved are missing, what happened?
  • How can I check my user ID?
  • Our club leader hasn’t been active for a long time. What can be done?

  • What are drinks for? 
  • Daily Lottery / Vegas Billions: I matched 2 numbers and it says 'No match', why? 
  • What is a club and how do I join/create one?

VIP Membership

  • What is VIP membership and how do I get it?
  • What is the difference between VIP TRIAL and VIP LIFETIME membership?
  • How do I play VIP Slot machines?
  • How do I upgrade my VIP membership from Bronze to Silver?

Payment

  • I made a purchase but did not receive my order.
  • I bought a coin package but it didn't effect my balance.
  • What is a Booster offer for? 
  • Can't make a purchase on android / Google Play.
  • I was overcharged, what do I do? (for purchases made on iPhone/iPad)
  • Can't make a purchase / My payment doesn't go through
  • I purchased Daily Check-in Deal, but didn't receive my coins today.
  • My coupons disappeared, where are they?
  • I hit a Jackpot, but didn't receive my Jackpot coupon.

Setting

  • How do I turn music and sounds on / off?
  • How do I switch to full screen?

Etc.